News

EngView Package & Display Design has a new compatibility update helping designers use the integration with the latest version of Adobe Illustrator - 29.8.2. 

Understanding the problem

EngView team identified a significant compatibility problem with the new version of Adobe Illustrator 29.8.2. When users saved .ai files with the EngView plug-in, all structural design information and 3D visualization data were lost. This meant that EngView's 3D visualization features could not be preserved in the newest version of Illustrator. Users could still use Adobe Illustrator 29.7.1 or older for the integration.  

Rapid Response and Resolution 

Upon discovering the issue, EngView Systems immediately notified customers and provided temporary workarounds while the development team worked on a permanent solution. Users were advised to save files as PDF or EPS format to maintain 3D functionality, or to remain on Adobe Illustrator version 29.7.1 until the fix was available. 

Update Now Available 

The newly released update fully restores compatibility with Adobe Illustrator 29.8.2. All EngView plug-in features now function seamlessly with the latest version of Adobe Illustrator, and structural design information and 3D visualization data are properly preserved when saving .ai files. 

Users can download the update from the EngView Systems website – Downloads page. The update is for both Mac and PC platforms. 

Lessons and Best Practices 

EngView Systems recommends that users check the System Requirements and compatibility documents available on the support page before updating Adobe Illustrator in the future. These resources are updated regularly to reflect the latest tested versions and help users avoid potential compatibility issues.