Support

Please note that the last tested version of the EngView plug-in for Adobe Illustrator is 29.7.1. Each time a new release of Adobe Illustrator becomes available, our team immediately begins testing the integration. If any issues are identified, resolving them becomes a top priority. However, some customers may upgrade before we have completed testing and applied fixes. For this reason, we recommend always checking which is the latest tested version of Adobe Illustrator before updating. This information is available in the System Requirements and the macOS and Adobe Illustrator Compatibility documents in the support page. 

⚠️ If you have already upgraded to Illustrator 29.8, please be aware of a known issue: when saving an .ai file, all structural design information is lost, and 3D visualisation is unavailable. Until a fix is released, we recommend saving your files as PDF or EPS after making changes in Illustrator. When these files are reopened in Illustrator, the 3D functionality will continue to work correctly.

Please alwasy 

You don't have a valid license for this product or the hardware protection is missing.

1. The license doesn’t correspond to the dongle.
2. The license was temporary and it has already expired.
3. There is a technical failure in the dongle.

For more information, please contact the EngView’s Support Team.

Sharing these settings can come in three situations:

• Sharing the settings on a network that has no Package Designer installations. The sharing is done along with the installations.
• Sharing the settings of individual Package Designer installations whose settings are not shared.
• Adding a new Package Designer installation to a network that already has the settings shared.

Please go to the Downloads section and download the Shared Settings Management document. It contains detailed procedures that address each situation.

For more information, please contact the EngView Support Team.